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Summary
Shipping Process
Thanks for placing an order with us! Be on a look out for a confirmation email (and please be aware we do not allow cancellations, see more info below). Once you get the email, we get to work.
On average, it takes us 1-2 days to prep the order and dispatch it. Then it takes 6-10 days for the order to arrive, depends on your location - Australia is pretty huge, you know?
Delayed Orders
Again - Australia is a big ass piece of land, plus the weather doesn't help. So it is unfortunately common that some small delays can occur. We ask you not to panic, regularly check your tracking and give us additional 3 days on top of the maximum 12 days period before you reach out.
Cancellations
There is a small catch - we do not allow cancellations. Once you receive your confirmation email, that's it, the order is coming and that's final (we put great emphasis on speed and so our system does not even have the cancellation option).
You can obviously return it later, but you're gonna have to pay for the shipping costs.
Damaged / Wrong Orders
Did you get something different, or is there maybe some damage? Let's get that fixed ASAP!
Please contact us at info@mydresses.com.au with:
Our customer support team puts these cases on the top of the pile, so you should hear back from us really soon.
Track & Trace
Once your order has been shipped, you will receive a track & trace code that allows you to follow the progress of your package. This will enable you to see the expected delivery date and follow any changes in the delivery.
Contact
Phone: +61 488 882 425
E-mail: info@mydresses.com.au
MyDresses is operated by The Dresses Company Limited, a company registered in Hong Kong.Company number: 76187068Company address:Suite C, Level 7, World TrustTower, 50 Stanley StreetCentral
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